How do I buy a ticket?
Browse events on the homepage, click on the event you want, and click "Book Ticket". Choose the number of tickets, enter your details, and complete payment via M-Pesa or card. You will receive a QR code ticket via email.
How do I check in using my QR code?
Show your digital ticket (QR code) on your phone to the event staff at the entrance. They will scan it with the EventHub app to verify and check you in.
Can I get a refund if I cancel?
Refund policies are set by individual event organisers. Check the event's terms before purchasing. Contact the organiser directly through your booking confirmation email.
How do I create an event on EventHub?
Register or log in as an organiser at /userRegistration. From your dashboard, click "Create Event", fill in the details including ticketing and seating options, and submit for approval. Events go live once approved by our team.
What payment methods are supported?
We support M-Pesa (STK Push and PayBill), Visa/Mastercard, and bank transfers. Payment details are shown at checkout.
How many tickets can one person book?
You can book multiple tickets in a single transaction. All tickets will be linked to your booking and can be printed as one combined receipt or as individual tickets.
What happens if an event is cancelled?
If an event is cancelled by the organiser, registered attendees will be notified by email. Refunds are processed within 7 business days.
How do I contact support?
Email us at info@umieventplanner.com or call +254 715 945 937 Monday–Friday 8am–6pm EAT. You can also visit us at Queensway House, 2nd Floor — Kaunda Street, Nairobi.
Still need help?
Our support team is available Mon–Fri, 8am–6pm EAT.
📞 +254 715 945 937 | 📧 info@umieventplanner.com
📍 Queensway House, 2nd Floor — Kaunda Street, Nairobi
